Job
Scope
·
The Intern Client Support Services is responsible for
providing operational support to Clients.
·
The individual in this position will solve a range of
straightforward problems and analyze possible solutions using standard
procedures.
·
Deploys Client Support strategies which align to the Global
CSS strategies and applies working knowledge of Visa and Visa products, systems
and procedures.
·
Establishes and fosters relationships with Clients and
internal stakeholders.
Responsibilities
·
Respond to routine operational service and give a support
to the team and for Visa client institutions.
·
Provide information and direction for customers regarding
processing services, billing, User ID and BIN maintenance and general
transaction research.
·
Prepare and deliver routine reporting on weekly or monthly
basis or as requested by customers.
·
Work with other support teams on the resolution of client
inquiries/requests.
·
Ensure required information is logged and documentation is
completed and maintained in VCSA for historical records and auditing purposes.
·
Effectively supporting clients with Visa products and
services is Key to delivering on Visa’s support commitments.
Qualifications:
- Finance, Business
Administration, Information Systems, Engineering
- Proficiency in Word, Excel,
PowerPoint, Outlook.
- Customer service oriented.
- Solid oral and written communications
skills.
- Advanced English.
- Analytical abilities.
- Strong technical and
operational aptitude with the ability to absorb technical and operational
information and apply it to business solutions
- Ability to maintain
concentration for extended time periods
- Attention to detail
- Results-oriented/self-motivated
- Draw conclusions from written
or computer generated
Bolsa
auxílio: 3º ano – R$ 1,400.00 / 4º ano – R$ 1,800.00
Benefícios:
Auxílio refeição, asisstencia médica, assistencia odontológica, estacionamento
ou vale transporte.
Local
de trabalho: São Paulo
Horário:
10:00 as 17:00 com 1h de almoço.
São
3 posições: 1em Sales / 1 em Produtos / 1em Client Support
Email para:
HR_brazil@visa.com
